Terms of Service

Last updated November 1, 2026

These terms are an agreement between Chancellor AI LLC, an Oregon limited liability company ("Chancellor," "we," "us"), and the business that signs up for our service ("you"). By using Chancellor, you agree to these terms.

1. The service

Chancellor provides an AI phone assistant that answers calls to your business, gives callers information you provide, takes messages, routes urgent calls, and sends you summaries, transcripts and recordings of calls. Where you ask us to and your systems allow it, we connect the assistant to your business software. We may improve and change the service over time.

2. Your information and instructions

The assistant relies on the information, rules and phone directory you give us. You are responsible for keeping that information accurate and up to date, and for reviewing your setup before calls go live. The assistant is an automated system: it can misunderstand callers or make mistakes, and it is not a substitute for emergency services, legal, medical or other professional advice. You should not rely on it as the only way urgent matters reach you.

3. Your responsibilities

• You are responsible for complying with laws that apply to your business and your calls, including call-recording and consent laws, telemarketing and texting rules, privacy laws, and fair housing or other industry rules. We provide tools such as recording disclosures and rule settings to help, but you decide how they are used.
• You will only send texts through Chancellor to people who have agreed to receive them, and you will honor opt-out requests.
• You will not use the service for anything unlawful, deceptive or harmful, or to harass anyone.
• You are responsible for access you give us to your accounts and systems, and you can revoke it at any time.

4. Trials, billing and cancellation

Some plans start with a free trial. Unless you cancel before it ends, your subscription begins and your payment method is charged as described at checkout. Subscriptions renew monthly until canceled. You can update your payment method or cancel at any time through the billing link we provide; cancellation takes effect at the end of the current billing period, and we don't refund partial months. Prices may change with at least 30 days' notice. Payments are processed by Stripe.

5. Phone numbers

Phone numbers we provide are held through our telecommunications providers. If you leave, we will work with you in good faith to forward or transfer a number where the provider allows it. Your own existing number stays yours.

6. Data

You own your call recordings, transcripts and business information. You give us permission to use them to provide, maintain and improve the service for you. Our Privacy Policy explains how we handle personal information.

7. Availability

We work to keep Chancellor available around the clock, but the service depends on telephone carriers, cloud providers and other third parties and may sometimes be interrupted. We don't guarantee uninterrupted or error-free operation.

8. Disclaimers and limits of liability

The service is provided "as is." To the fullest extent the law allows, we disclaim implied warranties of merchantability, fitness for a particular purpose and non-infringement. Neither party is liable for indirect, incidental, special or consequential damages, or lost profits. Our total liability for any claim relating to the service is limited to the amount you paid us in the three months before the claim arose.

9. Ending the agreement

You can stop using Chancellor at any time. We may suspend or end service if you don't pay, if you break these terms, or if continuing would violate the law or a carrier's rules. On request after service ends, we will provide an export of your call records for 30 days and then delete them, except where we must keep them by law.

10. General

These terms are governed by the laws of the State of Oregon, and disputes will be handled in the state or federal courts located in Oregon. If we change these terms, we will post the update here and, for material changes, notify you in advance. Questions: use the contact form on our home page.